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New Willey Honda Review on Dealerrater

Willey Honda
Last updated 5 years ago

When we decided to trade in our car, we needed something that was roomy, practical and with AWD. We found what we needed at Willey Honda when we elected to go with the Toyota Sienna. One of the key things that comes with the Sienna's that we liked is the capability of using run-flat tires. When we began the buying process, we were under the impression the Sienna we were buying had run-flat tires on it, as were the sales staff since they had purchased it from another dealer. Therefore, we bought a van that we expected was equipped with run-flat tires. Fast forward 5 months to when I was performing the first tire rotation, I found out the tires on the van were actually NOT run-flats but basic tires. This was a big concern given these vans don't come equipped with a spare tire, not to mention, it wasn't equipped the way I purchased it. I proceeded to call my salesman back, not expecting much since a lot of time had passed and the deal was done but hoping for fair treatment. Much to my surprise, upon calling my salesman back, he remembered who I was, what I bought and many details of our deal. After explaining to him the situation, he agreed something should be done but was honest in telling me it was out of his control, so he directed me to his manager, Mr. Willey himself. After discussing the situation with Mr. Willey, he agreed there was a misunderstanding and accepted full ownership of resolving the situation for me. He worked with their local tire partner and week later, he had me come in and exchange the basic tires for run-flat tires…at NO COST to me! It's hard to find business owners these days that are willing to accept responsibility and correct things, since this normally impacts profits and the bottom line. In addition, it's hard to find people that are simply willing to "a;do the right thing"a;. After working with the guys at Willey Honda, I'm happy to report they did the right thing for me and treated me fairly. They were stand-up guys throughout the process. I'd highly recommend doing business with them.
jdhuntley

 

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